FAQs
Below FAQ are some common concerns of our clients before purchasing the products.
Q: What are the delivery charges for orders from the H&I Athletics?
– Shipping available all over Pakistan.
– Free Standard shipping for all orders exceeding PKR 2,500/-
– To curtail fraudulent, all orders are shipped on COD/Bank Transfer payment method.
– We amend our policies time to time, please stay updated with us.
In case the customer is absent upon delivery, a representative would call and act upon the instructions of the customer. The parcel can either be delivered on another time or dropped by at neighbors only upon receiving the payment..
Q: Which payment methods are accepted in the online shop?
Currently, We accepts payments via COD, Bank Transfer, Credit and Debit Cards Only.
Q: How long will delivery take?
Approx 3 to 4 days by the courier service.
Please note that these are just estimates and the actual delivery time may vary depending on the courier service and the distance to your destination. You can track the progress of your order on our website or by contacting our customer service team.
Q: How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.
Q: What exactly happens after ordering?
Pending: When we receive a new order in our system the default status is ‘Pending”.
Phone verified: Next, our representative will call for order confirmation. Once ordered is confirmed the status will change to Phone verified. Then the seller will prepare your order for shipping and ships it.
Order Shipped: When order shipped by the seller but not yet received by the buyer. The status of such orders changed to Order Shipped.
Order Complete: When the customer received the order its status gets changed to order complete. Order Cancelled: When the order was canceled. All customers will be notified whenever the order status gets updated. In case of cancellation, customers will get an alert on email with the reason why it is canceled.
Awaiting Advance Payment: Some products required advance payment. When such orders are placed their status will be changed to “Awaiting advance payment” by our staff once the order is verified over the phone. We process the orders after receiving full or partial payments.
Need Help?
If you have an issue or question that requires immediate assistance, you can send message via WhatsApp to our Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24 hours!